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HERE TO SUPPORT YOU.
HERE TO SUPPORT YOU.
We understand buying a piece of furniture online is a big decision, and we are here to support you through the process. We offer the following to make the experience nice and easy.
FREE DELIVERY ON EVERY ORDER
From Our Warehouse to Your Home! We offer Free Shipping on EVERY purchase, including heavy and oversize products, everywhere within the 48 contiguous states, except to P.O. boxes. Deliveries are made during daytime hours. Monday – Friday
In-stock items will ship from our warehouse within 4-7 days.
Items with a future availability date will ship from the warehouse during the time frame displayed on your order. Displayed as: Item in stock and ready to ship Jan xx-Jan xx
• • •
Small Parcel Items
(Mirrors, Lamps, Side Tables)
Arrives by Standard Delivery UPS or Fed ExX. Delivery time: 7-14 days
Oversize Items (Sofas, Dining Tables, Beds)
Arrive by Threshold Home Delivery. Items ship from our warehouse and includes Delivery to the first available area in the home, such as the entryway or garage. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the Delivery.
Delivery time: 2-4 weeks
• • •
White Glove Delivery
(Sofas, Dining Tables, Beds)
Abbyson’s White Glove experience is a unique delivery service completed by our team of local delivery experts. This offering includes deluxe features such as in-home Delivery to the room of your choice, Delivery up to two flights of stairs, assembly of the product, and removal of packaging debris. White-Glove is recommended for large furniture pieces such as Sofas, Loveseats, Bed Sets, etc. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the Delivery. Available for most oversized items for an additional fee of $99.
Delivery time: 2-4 weeks
*We are experiencing delays due to challenges from Covid-19 and its impact on our production partners and the global supply chain. Please expect delays in shipping. Tracking information may take time to show on any recent activity. We apologize for any delays and appreciate your patience.
If you have a special circumstance or questions about your Delivery, please contact us. call (844) 600-0800
TRACKING
Once your item ships, you will receive an email with your tracking information.
If you have an Abbyson account, you can find your tracking number under My Account.
Returns & Replacements.
FREE SWATCHES & DESIGN SUPPORT
It can be tough selecting the right color fabric. So, we offer complimentary swatches to help you with this critical decision. You can order a free swatch from any product page or click here.
If you have any other questions regarding style, size, or want someone to help, you make some design decisions. So please chat in and ask for design help. One of our experienced team members will be happy to help.
PAYMENT & EASY FINANCING
We accept all major credit cards and PayPal. (Visa, Mastercard, American Express, Diners Club, and Discover)
We have partnered with Affirm to offer our U.S. customers easy financing with low APR and no hidden fees. See if you qualify for financing in only a few clicks.
HASSLE-FREE RETURNS
We accept returns within 30 days upon receipt of your order, and we cover all the fees. You may also cancel an order any time prior to the product being shipped.
All refunds, full or partial, will be processed within 3-5 business days after the product has been picked up and is no longer in your possession. Refunds will be issued in the form of the original payment, and returns are subject to the policies set forth below.
To initiate a return, please contact us.
RETURNS CONDITIONS
Items must be in usable condition to be eligible for return (for example: no stains, tears, or another soiling, including odors). Accepting returns is at the sole discretion of Abbyson’s judgment of the state of the items. Abbyson reserves the right to refuse any returns. Missing an appointment for a return to be picked up from your address may incur a fee. Additionally, items moved from their original delivery location may not be eligible for return. Abbyson may request descriptions and images to determine the state of the items prior to accepting returns. Lastly, failure to comply with requests, or failure to complete the returns process, may result in Abbyson’s refusal of return.
CANCELLATIONS
If your order hasn’t shipped and you’ve had a change of heart, you may cancel and receive a full refund of your purchase by contacting us at support@abbysonliving.com.
DAMAGES & DEFECTS
Abbyson stands behind the quality of our products and services we provide to our customers. Your concerns are very important to us, and we pride ourselves on making sure you are satisfied every time. If you have received a product that is either damaged or defective, please contact us – we ask that you report the issue within 48 hours of receiving your product. A Customer Experience Specialist will get in touch with you immediately.
EXCHANGES
Abbyson offers exchanges and replacements based on the nature of the issue. Additionally, we’re more than happy to help you order another product if your original order hasn't already shipped.
FINAL SALE
All items purchased as discontinued, final sale, or as is will be considered a final sale and cannot be returned.
All Outdoor Furniture Cover Sets are final sale and cannot be returned.
PRICE MATCHING
If we reduce the price of an item you have previously purchased on abbyson.com, we will be happy to match the price at your request within 14 days upon receipt of the item. Item must be the same color, size, and in stock. Simply contact us with your order number and the items you would like price-matched during the sale.
Price match cannot be applied to “final sale” items.
FAQ | CONTACT US
FREE DELIVERY ON EVERY ORDER
From Our Warehouse to Your Home! We offer Free Shipping on EVERY purchase, including heavy and oversize products, everywhere within the 48 contiguous states, except to P.O. boxes. Deliveries are made during daytime hours. Monday – Friday
In-stock items will ship from our warehouse within 4-7 days.
Items with a future availability date will ship from the warehouse during the time frame displayed on your order. Displayed as: Item in stock and ready to ship Jan xx-Jan xx
• • •
Small Parcel Items (Mirrors, Lamps, Side Tables)
Arrives by Standard Delivery UPS or Fed ExX. Delivery time: 7-14 days
Oversize Items (Sofas, Dining Tables, Beds)
Arrive by Threshold Home Delivery. Items ship from our warehouse and includes Delivery to the first available area in the home, such as the entryway or garage. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the Delivery.
Delivery time: 2-4 weeks
White Glove Delivery (Sofas, Dining Tables, Beds)
Abbyson’s White Glove experience is a unique delivery service completed by our team of local delivery experts. This offering includes deluxe features such as in-home Delivery to the room of your choice, Delivery up to two flights of stairs, assembly of the product, and removal of packaging debris. White-Glove is recommended for large furniture pieces such as Sofas, Loveseats, Bed Sets, etc. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the Delivery. Available for most oversized items for an additional fee of $99.
Delivery time: 2-4 weeks
*We are experiencing delays due to challenges from Covid-19 and its impact on our production partners and the global supply chain. Please expect delays in shipping. Tracking information may take time to show on any recent activity. We apologize for any delays and appreciate your patience.
If you have a special circumstance or questions about your Delivery, please contact us. call (844) 600-0800
TRACKING
Once your item ships, you will receive an email with your tracking information. If you have an Abbyson account, you can find your tracking number under My Account > Returns & Replacements.
FREE SWATCHES & DESIGN SUPPORT
It can be tough selecting the right color fabric. So, we offer complimentary swatches to help you with this critical decision. You can order a free swatch from any product page or click here.
If you have any other questions regarding style, size, or want someone to help, you make some design decisions. So please chat in and ask for design help. One of our experienced team members will be happy to help.
PAYMENT & EASY FINANCING
We accept all major credit cards and PayPal. (Visa, Mastercard, American Express, Diners Club, and Discover)
We have partnered with Affirm to offer our U.S. customers easy financing with low APR and no hidden fees. See if you qualify for financing in only a few clicks.
HASSLE-FREE RETURNS
We accept returns within 30 days upon receipt of your order, and we cover all the fees. You may also cancel an order any time prior to the product being shipped.
All refunds, full or partial, will be processed within 3-5 business days after the product has been picked up and is no longer in your possession. Refunds will be issued in the form of the original payment, and returns are subject to the policies set forth below.
To initiate a return, please contact us.
RETURNS CONDITIONS
Items must be in usable condition to be eligible for return (for example: no stains, tears, or another soiling, including odors). Accepting returns is at the sole discretion of Abbyson’s judgment of the state of the items. Abbyson reserves the right to refuse any returns. Missing an appointment for a return to be picked up from your address may incur a fee. Additionally, items moved from their original delivery location may not be eligible for return. Abbyson may request descriptions and images to determine the state of the items prior to accepting returns. Lastly, failure to comply with requests, or failure to complete the returns process, may result in Abbyson’s refusal of return.
CANCELLATIONS
If your order hasn’t shipped and you’ve had a change of heart, you may cancel and receive a full refund of your purchase by contacting us at support@abbysonliving.com.
DAMAGES & DEFECTS
Abbyson stands behind the quality of our products and services we provide to our customers. Your concerns are very important to us, and we pride ourselves on making sure you are satisfied every time. If you have received a product that is either damaged or defective, please contact us – we ask that you report the issue within 48 hours of receiving your product. A Customer Experience Specialist will get in touch with you immediately.
EXCHANGES
Abbyson offers exchanges and replacements based on the nature of the issue. Additionally, we’re more than happy to help you order another product if your original order hasn't already shipped.
FINAL SALE
All items purchased as discontinued, final sale, or as is will be considered a final sale and cannot be returned.
All Outdoor Furniture Cover Sets are final sale and cannot be returned.
PRICE MATCHING
If we reduce the price of an item you have previously purchased on abbyson.com, we will be happy to match the price at your request within 14 days upon receipt of the item. Item must be the same color, size, and in stock. Simply contact us with your order number and the items you would like price-matched during the sale.
Price match cannot be applied to “final sale” items.
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